Cancel a subscription
Bronze is free — there's nothing to cancel. Paid tiers (Silver, Gold, and their family plans) renew automatically until you cancel. Cancel through whichever store or method you first subscribed with:
1. In the Safer City GO app
Works no matter where you signed up.
Profile → Settings → Subscription → Cancel
2. iPhone & iPad (Apple App Store)
If you subscribed on an Apple device, Apple manages the billing. Cancel in your Apple subscription settings:
Settings app → your name → Subscriptions → Safer City GO → Cancel Subscription
Manage Apple subscriptions3. Android (Google Play)
If you subscribed on an Android device, Google Play manages the billing. Cancel in your Google Play subscription settings:
Play Store → profile icon → Payments & subscriptions → Subscriptions → Safer City GO → Cancel
Manage Google Play subscriptions4. Web subscription (card via Paystack)
If you subscribed on the web rather than through an app store, email us and we'll cancel it for you — usually within one business day.
Email info@safercitygo.comDelete your account & data
Cancelling only stops billing — your account stays on the free Bronze tier. To permanently delete your account and personal data, use our account-deletion page (in-app, by email, or via support).
Delete your account & data- You keep your paid features until the end of the billing period you've already paid for.
- You won't be charged again after that — the subscription simply doesn't renew.
- We don't refund partial periods unless the law requires it.
- Your account stays active on the free Bronze tier. To remove your account and data entirely, use Delete your account.
Need help?
If you're not sure where you subscribed, or a cancellation doesn't go through, email info@safercitygo.com and we'll sort it out. See also our FAQ and Terms of service.