Support
Email us
For account questions, billing, technical issues, or anything else — email info@safercitygo.com. We aim to respond within one business day.
Support hours: Monday–Friday, 08:00–17:00 (SAST). Requests received outside these hours are answered on the next business day. Please include your device model, OS version, app version and a short description of the issue so we can help you faster.
SOS and emergency response
Press the SOS button inside the app for a one-tap connection to our 24/7 control room. Available in supported regions. The dispatcher will call you and verify your safe-word before any responder rolls.
Account and subscription
- Delete your account
- Cancel a subscription: in the app → Profile → Settings → Subscription → Cancel, or via the App Store / Google Play. Full steps on the cancellation page.
- Change tier: same path, then tap Change tier.
- Reset password: at the login screen, tap Forgot password.
Family Circle
Invite people to your circle from the Circle tab. They must accept before any data is shared. You can remove members at any time.
Report a bug or request a feature
Email info@safercitygo.com with the subject "Bug" or "Feature request". Please include your device model, OS version, app version, and steps to reproduce.
Press, partnerships, and business
For partnership enquiries, white-label opportunities, or media requests, contact info@safercitygo.com or visit safercitysolutions.com.