Safer City GO Safer City GO

Shipping & Delivery Policy

Effective date: 1 October 2026 · Last updated: 1 October 2026

This policy explains how orders placed on safercitygo.com/shop are delivered. The shop is operated by Safe City Solutions (Pty) Ltd t/a Safer City Solutions ("Safer City", "we", "us"). Payments are processed securely by Paystack.

1. What we deliver

2. Where we deliver

We deliver physical devices to addresses within the Republic of South Africa. If you need delivery outside South Africa, contact us first at info@safercitygo.com.

3. Delivery timeframes

Devices are dispatched and delivered within 48 hours to 14 business days of a successful order, depending on stock availability and your location. After you order, our team contacts you to confirm delivery details and, where a device requires it, to complete control-room enrolment and pairing.

4. Delivery charges

Any applicable delivery fee is shown at checkout before you pay. Where no delivery fee is displayed, standard delivery within South Africa is included in the price shown.

5. Digital items (cover & data)

Safer City GO cover plans and device data lines are activated electronically — there is nothing to ship. Download Safer City GO, sign in with the email address you used at checkout, and your plan is applied to your account once payment is confirmed.

6. Order confirmation

You will receive an order confirmation by email from info@safercitygo.com. Please check your spam folder if you do not see it, and contact us if your details were entered incorrectly.

7. Delays

If stock or courier conditions delay your delivery, we will keep you informed and give you the option to wait, change the order, or cancel for a refund of anything not yet delivered. See our Refund Policy.

8. Risk and ownership

Risk in a device passes to you on delivery. Ownership passes once we have received full payment for the device.

9. Contact

For any delivery query, email info@safercitygo.com or call 0860 911 723.