Delete account
This page explains how to delete your Safer City GO account and what happens to your data when you do.
Safer City GO is owned and operated by Safer City Solutions (Pty) Ltd.
How to delete your account
You have three ways to request account deletion. Choose whichever is easiest.
Option 1 — Inside the Safer City GO app (fastest)
- Open Safer City GO.
- Tap Profile (bottom tab).
- Tap Settings.
- Scroll down and tap Delete my account.
- Confirm by entering your password.
- Your account is deactivated immediately. Full deletion completes within 30 days (see retention table below).
Option 2 — Email
Send an email to info@safercitygo.com with:
- Subject: Delete my account
- The email address or phone number registered on your Safer City GO account
- The full name on the account
We will verify your identity (we may ask one or two follow-up questions) and process the deletion within 30 days of verification.
Option 3 — Website
Visit our support page and use the contact form. Mention "Delete my account" in the message and include the email or phone registered on the account.
What gets deleted
When your account is deleted, the following information is removed from our active systems immediately, and from our backups within 30 days:
- Your name, email, phone number, password (hash), and profile photo
- Your saved places (Home, Work, custom places)
- Your vehicle details, medical notes, and safe-word hash
- Your Family Circle membership (you are removed from any circles you joined; circles you owned are dissolved)
- Your in-app messages and support correspondence (subject to retention exceptions below)
- Push notification tokens
- Your live and recent location data
Any active Safer City GO subscription is cancelled at the next billing date (we do not refund partial periods unless the law requires it).
What is kept (and for how long)
Some information is retained beyond account deletion to comply with the law, defend against fraud, support investigations, or maintain the public safety value of the Verified Crime Incidents Map. Where information is kept, it is either de-identified or restricted to specific authorised purposes.
| Data | Retention after account deletion | Why |
|---|---|---|
| SOS panic event records (date, location, dispatch outcome) | 5 years | Legal, insurance and emergency-response defensibility |
| Voice recordings from dispatch calls | 5 years | Chain-of-custody for dispatched events |
| Crime reports you submitted (description, photo, location, timestamp) | Indefinitely — but de-identified from your account | Public safety value of the Verified Crime Incidents Map |
| Payment records (subscription transactions) | 5–7 years | Tax and financial-law requirements |
| Security and fraud logs (IP addresses, anomaly events) | Up to 1 year | Detect and prevent fraud and abuse |
| Backups | 30 days | Recovery in case of operational failure; cycled out within 30 days |
If you have a legal hold, ongoing dispute, or pending insurance claim related to a Safer City GO incident, retention periods may be extended until that matter closes.
What happens to data shared with third parties
When you used the Services, some information may have been shared with vetted partners (for example, certified responder partners in supported regions during an SOS event, or our payment processor Paystack for subscription billing). We will instruct any such partner to delete the personal information they hold about you when their own retention rules permit, but we cannot guarantee deletion on systems we do not operate. The retention table above reflects what we hold; partners follow their own privacy policies.
Family Circle and shared content
- If you were a member of someone else's Family Circle, you are removed from it on deletion.
- If you owned a Family Circle, it is dissolved on deletion and all members are notified.
- Crime reports you submitted remain on the Verified Crime Incidents Map but no longer carry your account identifier.
Children
If you are a parent or guardian and you want a child's account deleted, email info@safercitygo.com with the subject "Child account deletion" and we will process it within 14 days.
Contact us
For any questions about account deletion or what we retain:
Safer City Solutions (Pty) Ltd
Information Officer
Cape Town, South Africa
Email: info@safercitygo.com
Website: https://safercitygo.com
See also our Privacy Policy for more detail on how your information is handled.